Refund Policy

1. What this policy covers

This Refund Policy applies to subscription fees you pay to Session.do for the Pro plan. It is part of our Terms and Conditions.

It does not apply to payments your clients make to you. Those are between you and your client: you set the price, you deliver the session, and you decide whether to refund it. Session.do only records that a payment happened.

2. The free plan

The free plan costs nothing, has no time limit, and does not ask for a card. There is nothing to refund on it, and that is the point: you can run your whole practice on the free plan and only upgrade once you know Session.do fits.

3. 14-day money-back guarantee on Pro

If you upgrade to Pro and it is not what you expected, write to us within 14 days of your first Pro payment and we will refund that payment in full. You do not need to explain why.

The guarantee applies to your first Pro payment on an account. If you upgrade, cancel, and upgrade again later, the window is counted from that first payment, not from each renewal.

4. After the 14 days

Pro is billed monthly and renews automatically until you cancel. Once the 14-day window has passed:

• renewals are non-refundable;
• we do not refund the unused part of a month you have already paid for;
• canceling mid-month does not trigger a partial refund.

We may still make exceptions — see section 7.

5. Cancellation and access

You can cancel Pro at any time. Cancellation stops future charges; it is not a refund request.

After you cancel, Pro stays active until the end of the period you already paid for. When that period ends, the account moves to the free plan. Your data stays in your workspace — you keep access to clients, sessions, packages, and invoices under the free plan's limits.

6. What we do not refund

• Renewal payments after the 14-day window, except where the law requires it.
• Fees on an account we suspended or terminated for a breach of the Terms.
• Chargebacks you file without contacting us first. Once a chargeback is open, the payment provider decides the outcome and we handle the case through them.
• Fees charged by your bank or card issuer, such as currency conversion.

7. Exceptions

If we billed you in error, charged you twice, or the service was materially unavailable for an extended period, tell us and we will fix it — refund, credit, or extension, whichever suits your case better. Write to us before opening a dispute; it is faster.

8. Your statutory rights

Nothing in this policy limits rights you have under mandatory consumer law where you live.

If you are a consumer in the EU or the UK, you generally have 14 days to withdraw from a contract for digital services. Where you asked us to start the service immediately and acknowledged that you lose the right of withdrawal once it is fully performed, that statutory right may end earlier. Our 14-day guarantee above is offered on top of your legal rights, not instead of them.

9. How to request a refund

Send an email to [email protected] from the address on the account and include:

• the email your Session.do account uses;
• the date and amount of the payment;
• a short note on what happened.

We reply within five business days. Approved refunds go back to the original payment method through our payment provider. Banks usually take another five to ten business days to show the money.

10. Changes to this policy

We may update this policy as the product and our billing change. The version that applies to a payment is the one published on the day the payment was made. The effective date at the top of this page always shows the current version.

11. Contact

Questions about billing or refunds: [email protected].